Your Company

Terms and Conditions

Please read these terms carefully before using our services

Effective Date: [Insert Date]

1. Acceptance of Terms

By using any service provided by C-XPRESS SHIPPING & LOGISTICS, you agree to be bound by these Terms and Conditions. By proceeding with our services, you confirm that you have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

C-XPRESS SHIPPING & LOGISTICS provides premium courier and logistics services, including but not limited to:

  • Air and Sea Freight Shipping (International & Domestic)

  • Tax-Free Shipping Address Services

  • Assisted Online Shopping and Payment Services (if applicable)

  • Warehousing and Package Handling

  • Pickup & Drop-Off Services

  • Free Home and Office Delivery

  • Coordination with Third-Party Courier Services where applicable

We reserve the right to modify, suspend, or discontinue any service at our discretion without prior notice.

3. Shipping Schedule

Shipments are processed according to our weekly shipping schedule. All shipping timelines are estimates and are not guaranteed. Delays may occur due to:

  • Customs processing

  • Airline or carrier schedules

  • Inspections or government regulations

  • Weather conditions

  • Factors beyond our operational control

C-XPRESS SHIPPING & LOGISTICS shall not be held liable for delays caused by external authorities or third-party partners.

4. Service Areas & Pickup Locations

Primary Operating Area:

  • Montego Bay

Free Pickup Locations:

  • Clock, Montego Bay

  • Baywest, Montego Bay

  • Fairview, Montego Bay

Island-Wide Pickup Options:

  • Knutsford Express

  • Zip Mail Services

Delivery Options:

  • Home and Office Delivery

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk. C-XPRESS SHIPPING & LOGISTICS assumes limited liability for loss, damage, delay, or errors related to shipments.

Responsibility begins once the package is received at our warehouse and ends once the package is:

  • Delivered to the customer or authorized pickup location

  • Transferred to a third-party courier

  • Handed over to customs or regulatory authorities

We are not responsible for:

  • Vendor or merchant errors

  • Incorrect shipping information provided by customers

  • Packages lost or misdelivered prior to reaching our warehouse

  • Delays, losses, or damages caused by third parties

6. Packaging & Fragile Items

C-XPRESS SHIPPING & LOGISTICS is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers.

Fragile items, including electronics, glass, liquids, cosmetics, or other breakable goods, are shipped strictly at the owner’s risk.

7. Prohibited & Restricted Items

Customers are responsible for ensuring that all items shipped comply with local and international laws. Prohibited items include, but are not limited to:

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Explosives, flammable, or hazardous materials

  • Counterfeit or replica goods

  • Pornographic or obscene materials

  • Perishable foods

  • Live animals

  • Cash, cheques, or negotiable instruments

Prohibited items may be confiscated, disposed of, or surrendered to authorities without refund. C-XPRESS SHIPPING & LOGISTICS assumes no liability for seizures, fines, or penalties.

8. Customs, Duties & Fees

Customers are responsible for all customs declarations, duties, taxes, and government fees. C-XPRESS SHIPPING & LOGISTICS assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.

9. Assisted Online Shopping Services (if applicable)

For assisted online shopping services:

  • Full payment must be deposited in advance

  • Customers must confirm item details before purchase

  • Payments are non-refundable once the purchase is made

C-XPRESS SHIPPING & LOGISTICS is not responsible for vendor errors, delays, cancellations, incorrect items, or sizing issues. All refund or exchange matters remain between the customer and the vendor.

10. Payments

Accepted payment methods:

  • Cash

  • Bank Transfer

  • Online Payment

All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.

11. Claims & Complaints

All claims must be submitted in writing via email or claim form within 48 hours of package notification or receipt. Supporting documentation such as invoices or photographs may be required.

WhatsApp messages do not constitute official claims unless confirmed in writing by C-XPRESS SHIPPING & LOGISTICS management.

12. Storage & Uncollected Packages

Packages not collected within 12 days of notification may incur storage fees. Packages uncollected after 30 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.

13. Cancellations

Cancellations must be requested prior to scheduled shipment or service. Once processing or shipment has commenced, cancellations may not be possible. C-XPRESS SHIPPING & LOGISTICS reserves the right to cancel services at its discretion.

14. Amendments

C-XPRESS SHIPPING & LOGISTICS reserves the right to update or amend these Terms and Conditions at any time. Changes become effective immediately upon posting.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement between C-XPRESS SHIPPING & LOGISTICS and its customers. By using our services, you agree to operate within these guidelines.

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